Refund Policy

All sales through nicobrooks.io are final. We do not offer refunds or exchanges for change of mind, incorrect size/color selection, or buyer's remorse.

Unless a listing is explicitly marked as a finished or production release, devices sold here are hand-assembled, pre-production test or development units. Bugs, incomplete features, rough finish, or firmware limitations are expected and are not, by themselves, grounds for a refund. See our Terms of Service for details on what you're buying.

If your item arrives physically damaged in shipping, is dead-on-arrival, or is not what you ordered, contact us at contact@nicobrooks.io within 14 days of delivery with:

• Your order number
• A photo or video of the item and any packaging damage
• A brief description of the issue

We will review each case and, at our discretion, offer a replacement, repair, or partial/full refund for the affected item.

If tracking shows your package as delivered but you did not receive it, or if it appears lost in transit, contact us at contact@nicobrooks.io so we can assist with a carrier claim. We are not responsible for packages confirmed delivered to the address provided at checkout.

Email contact@nicobrooks.io with your order number and details. We aim to respond within 2-3 business days.

This policy does not limit any rights you have under applicable consumer protection law in your jurisdiction, which may entitle you to remedies beyond what is described above.